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Dr Rachael Pope has worked as a physiotherapy clinician in the UK National Health Service (NHS). She completed an MSc in Human Resource Leadership in 2005, researching negative behaviour between NHS employees. Rachael was awarded a PhD in Business and Management in 2015 - Manchester Business School, University of Manchester, UK. https://twitter.com/nhsculture_pope Doctoral research - 'The NHS: A health service or a "good news factory"?' Negative and intimidating behaviour towards staff from other employees has been a long-term problem in the NHS.
The doctoral research study explored the organisational responses to negative behaviours, the reasons and motivations for the responses, and the general culture in the NHS. Forty-three interviews and six focus groups were conducted. The form and structure of data gathering varied somewhat, depending on the roles of the participants. Two requests however were constant. Each participant was asked to respond to the same statement either in writing or verbally. ‘From your personal observations and experience of work situations within the NHS: 1) Please describe the culture of NHS organisations 2) To summarise - use up to only three words to describe the culture of NHS organisations’ A further thirty-nine people were asked to provide only a ‘3 word summary’ description of the culture. Acknowledgements: Thank you to the participants who contributed to the research. Thanks also to my supervisors: Professor Bernard Burnes and Dr Nathan Proudlove Professor Charlotte Rayner and Dr Iona Byford |